About The CAMVAP Process

CAMVAP (Canadian Motor Vehicle Arbitration Plan) is a free program in which the consumer and the auto manufacturer can resolve disputes using an arbitrator. These disputes may arise from manufacture defects or warranty issues with your vehicle.

The arbitrator has the power to order repairs, order reimbursement of expenses and repairs, award a buyback of your vehicle (reimbursement of vehicle purchase price, minus reduction for use), or no liability (you lose).

The process requires that you first attempt to settle the issue with the dealership. Your ownership manual will outline steps to resolve the problem, which will be very similiar to what CAMVAP will ask you do. You are required to allow the dealership and their customer service an appropriate amount of time to rectify the problem. If they cannot, then you should contact the manufacturer. Allow the manufacturer sufficient time to solve the dilemma.

If neither the dealership nor manufacturer has fixed the problem after an appropriate amount of time, start the CAMVAP process. Visit the Canadian Motor Vehicle Arbitration Program's website at www.camvap.ca and complete the application form. The arbitration, and what is required from you, are explained in detail.