Not getting all the work orders. After the 2nd month I should have applied to CAMVAP regarding this issue. Although this may not have effected the outcome, it may have helped expedite the process.
Not demanding a replacement vehicle during the first few repair attempts. After the 5th visit, loss of vehicle use was becoming an inconvenience.
Thinking of participating in the Canadian Motor Vehicle Arbitration Plan (CAMVAP)? I recently used CAMVAP to arbitrate my vehicle's problem and won a buyback award. This site has been designed to provide information and tips to others in the arbitration process.
Mistakes I Made
During the hearing, I should have kept notes when the legal representative presented his case to enable me to ask questions, afterwords.