Frequently Asked Questions

Did you have any problems with CAMVAP?


No. None whatsoever. They were very friendly and helpful throughout the process. They were quick with responses by phone or email. It is a very fair program.


Were you able to get the PST back?

Yes. I submitted the forms that CAMVAP sent, and received a cheque for the proper amount shortly after.


What was your main reason for proceeding to CAMVAP?

The dealership could not fix the problem. They also displayed very bad customer service, as we were treated poorly on numerous occasions. For example, on one visit the service manager got angry while talking with us and walked away. After the arbitration hearing and subsequent repair attempt by the manufacturer, our vehicle was returned with some cosmetic damage. Not once during the year spanning this occurred did the dealership call for a follow up. I initiated every call and visit.


Would you buy another Toyota vehicle?

Yes. Toyota has an excellent reputation. Check the Lemon-Aid Car Guides and Consumer Reports. I am aware that manufacturing defects are always possible, but in this case, it is how the dealership dealt with the problem which is of concern. I actually bought a new Toyota Echo after receiving my award, as I really believe it is normally a great vehicle. Of course, I bought it from a different dealership. I paid $300 over cost using Car Cost Canada .