If you Suspect a Problem

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IF you suspect a problem with your vehicle, or the dealership is having difficulty repairing it, begin taking detailed notes of the situation. Record the dates you brought your vehicle into the dealership, what action was performed, and whether the repair was successful. If you have a conversation at the dealership or on the phone, write down exactly what was said, so you have a record of it down the road.

Having another person witness your conversations will provide your claim with additional legitimacy. Take a friend or spouse whenever you speak to the service manager.

As soon as you suspect a problem may be developing with the dealership, visit CAMVAP's website. This will answer alot of questions about the arbitration process.

For additional tips, read my article "How I won at CAMVAP".